SELF CATERING HOLIDAY BOOKINGS

MARBELLA - PUERTO BANUS - BENAHAVIS - COSTA DEL SOL

How to book

• A deposit of 30% of the booking value must be received within 5 working days of confirmation and the balance at least 8 weeks (10 weeks at Bel Air Platinum) before arrival; otherwise your booking may be cancelled. We are unable to send reminders so please put the payment date in your diary.
• For properties priced in Euros we accept direct transfers to our Spanish bank account.
• For properties priced in Sterling we accept direct transfers to our UK bank account.
• Some properties offer a choice of currency - we shall confirm the price in the currency of your choice.If your chosen accommodation is only priced in Euros payment in £ Sterling may be accepted by agreement (at that day’s rate of exchange) plus a service charge of £20 per booking. or if the property is priced in £ Sterling you may pay in Euros (at that day’s rate of exchange) plus a service charge of 30€ per booking.
• We also take Euro and £ Sterling payments through PayPal. Even if you do not have a PayPal account you may pay by American Express , Visa or Mastercard through the PayPal Secure Server - there is a charge of 3.5% of the booking value for using these services.
• We regret that we cannot take credit card payments directly.

For PayPal Account Holders & Credit Card Payment in Euros click here >

For PayPal Account Holders & Credit Card payments in Sterling click here >

Terms and conditions

• Arrivals and departures are usually flexible by agreement.
• Arrival time may be between 16.00 and 20.00. Departure time is 10.00.
• Early check-in or late check-out may be possible by prior agreement. For arrivals planned after 20.00 out of hours charges apply (20.00 - 00.00 35€  after 00.00 75€.)
• The rental price includes apartment rental, linen, towels and electricity/gas for normal consumption.For full details see each individual property details.
• Once we have confirmed your booking and received payment we guarantee the price will not change. However we do reserve the right to change prices at any time.
• From time to time we may make special offers – these prices apply to new bookings only
• Price match guarantee - if you find the same or an identical apartment available on another site for a lower price we will match the price but only at the time of booking - there are no retrospective price matches.
• If you use more than average electricity (30€ per week) you will be charged on departure.
• At some properties a security deposit is required. This must be received in our UK  bank account before your arrival and will be refunded within 5 days of your departure minus any deductions for damage to the property:
  • Casa Nicarola £300
  • Villa de la Coronilla de la Montaña £500
  • Los Monteros Palm Beach 750€
  • Aloha Gardens, La Torre, El Lago, El Campanario, Mirador de  

  Costalita, Cabopino Apartments, Las Solanas, La Hacienda del Señorio  

  de Cifuentes, Las Golondrinas, Las Mozas £200

  • At Bel Air Platinum you will need to leave a credit card imprint.
            The security deposit may not be paid using PayPal

• Loss of keys will be charged locally to cover the locksmith’s charge.
• For stays of longer than 9 nights bed linen and towels in the bathroom are changed weekly.
• Cleaning is included at the beginning and end of your stay. Extra cleaning may be arranged at a cost of 17€ per hour - minimum 2 hours.
• If you want to change your booking an administration fee of 25€ will be charged. Bookings can only be changed subject to the owner's approval.
• If you cancel cancellation charges will be levied as follows:

More than 6 weeks before arrival – Deposit
Within 6 weeks – Full cost
No charge if you find someone to replace you.

• If for any reason we have to change your booking we will offer you alternative accommodation of a similar or higher standard or a full refund.
• From time to time certain services such as a pool may be unavailable due to to unforeseen circumstances or maintenance. We shall whenever possible inform you of any such changes to facilities however in the event that we are not informed before your arrival we cannot accept responsibility for such changes.
• It is essential that you ensure you have adequate travel insurance to cover cancellation, medical expenses and damage or loss to your personal property.
• The apartment may be rented for the maximum number of persons stated and may not be used for larger parties .Please check about suitability for small children.
• A contract is deemed to be in place upon receipt of payment. Your contract is with the owner of the property. The person making the booking accepts the booking conditions on behalf of all members in the party.
• We cannot guarantee special requests.
• All owners request that guests only smoke outside.
• Pets are not allowed

Booking request form

Title:*
Name:*
email:*
Telephone:*
No. in party:*
Comments & Special requests: These cannot be guaranteed.
First choice property (apartment or villa name):*
Date of arrival:*
Duration:*
Second choice property(apartment or villa name):
Date of arrival:
Duration:
I have read and accept the Terms and Conditions on behalf of all members of the party.

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